We trust that you and your family are staying healthy in these unusual times.
We are happy to report that we are now open and looking forward to seeing you again. Thank you for your patience and perseverance.
Your safety has always been paramount to us. We are proud to tell you that Concourse Dental Group has all the necessary safety equipment and that we have made all the required changes to the office so that we can keep you as safe as possible for your next visit.
Our infection prevention policies and procedures have always met and often exceeded the profession’s standards. Rest assured that they will continue to do so now that we are open. We have implemented all new guidelines so that you can be confident that we will provide the safest dental care possible to you and your family. Our new safety policies include:
Cleanliness and Sterilisation
These have been critically important to us since we opened over thirty years ago. As before our office will be one of the cleanest environments you will encounter.
The first appointments are being given to those of you who have urgent concerns. Everyone will be pre-screened for symptoms of COVID-19 at the time appointments are made, when the appointment is confirmed, and on the day of the appointment. Patient visits will be spaced to permit thorough cleaning of the operatory room and equipment before your appointment begins.
Screening Upon Arrival
Please call the office when you arrive at the Thompson Building and one of our team will meet you at the door.
Everyone, including each staff member, will be screened prior to entering the clinic. This will include completion of a questionnaire and measurement of their temperature. We might not be able to see patients who screen positive or who have an elevated temperature. We will also ask you to sanitise your hands and put on your mask. Please bring your own mask.
At your first visit you will see us wearing more protective gear, such as masks, face shields, or gowns, than we have in the past.
We will limit the number of patients in the office at any one time. Patients will be guided through the office in a way that prevents close contact with others.
We know how difficult the past few months have been for everyone. We share your frustrations at the unavoidable interruptions to our lives and appreciate your understanding while all of us adapt to the new reality. We very much look forward to seeing you again now that it is possible to do so safely.
At Concourse Dental Group we take pride in providing the personalised gentle care you deserve. Our mission is to deliver the most relaxing patient experience possible.
This website has the detailed information you need to make informed decisions about your dental health and the various treatment options we provide. We hope you will find it both useful and interesting.
Please browse through our website and be sure to contact us if you would like to schedule an appointment or have any questions. We welcome new patients!
We would like to thank all of you very much for your patience and understanding during these unusual times. We wish you all the very best of health and look forward to seeing you again soon.
Dr Samira Jaffer and the Concourse Dental Group team
"I enjoy dentistry as much for the long-term relationships I build with my patients as for the opportunity to make a positive impact on their health and appearance. I truly enjoy the work that I do and welcome the challenges that it brings. This is reflected by the professional atmosphere in our office and my team's willingness to make the most of your visits" Dr. Samira Jaffer
65 Queen Street West